How to get support at Coinmerce?
If you have a question regarding the use of the platform you can always make use of the ‘Frequently Asked Questions – FAQ’ page. Where most common questions will be answered.
Users can submit questions or problems (Dutch/English/German) by sending an email to: support@coinmerce.io
- Please send an email with your registered email address on Coinmerce.
- Provide as many details regarding your question or problem.
- Send screenshots of the transaction/page you have questions about.
Phone
Users can also call the Coinmerce customer support (Dutch and English).
This can be done on the following number; +31 085 007 4844
Coinmerce will answer the phone on the following time slots;
- Monday – Friday: 09:00 – 17:00
- Saturday – Sunday : Closed
Live Chat
If you haven’t found an answer for your specific problems, you can always choose to contact Coinmerce online live chat.
Click on the customer support icon in the bottom right corner.
The following screen will appear.
Click on the following button.
Now you have the option to connect with the live chat or to leave a message with your specific question.