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MEXC KYC

Completing KYC (Know Your Customer) verification has become unavoidable. Gone are the days when this was not mandatory. This guide will walk you through the process of performing both primary and advanced KYC verifications and unlocking various trading permissions on MEXC.

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Table of Contents

Is KYC Mandatory for All MEXC Users?

Yes, KYC is mandatory for all MEXC users. Despite some users not receiving any KYC notification while others have, MEXC clarified in a discussion thread that KYC will be required for all users by the end of June, irrespective of their country, which is already past.

It is also noted that KYC requirements may be triggered by activities that imply operation from a restricted region, such as using a VPN set to a restricted country like Singapore. MEXC is actively monitoring for indications of users potentially circumventing geographic restrictions.

Types of KYC on MEXC

MEXC provides users with three distinct levels of KYC verification: Primary, Advanced, and Institutional.

The Primary KYC level requires users to submit basic personal information and, upon approval, grants them a 24-hour withdrawal limit of up to 40 BTC, with a maximum of 80 BTC.

For users needing higher limits, the Advanced KYC level includes not only the basic verification information required for the Primary level but also incorporates facial recognition technology. This additional security measure allows for a 24-hour withdrawal limit of up to 100 BTC, with a maximum of 200 BTC.

For institutions and users requiring the highest limits, the Institutional KYC level is available. This level includes all the verification steps from the Advanced KYC level and grants a 24-hour withdrawal limit of up to 200 BTC, with a maximum of 400 BTC.

How long before my KYC on MEXC gets approved? 

The verification results are typically available within 24 hours, but for Primary KYC check-ups, they can be as quick as 10 minutes.

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Step-by-Step Guide to Completing KYC on MEXC

If you want to follow a step-by-step guide on completing KYC on MEXC, you can do the following steps:

Primary KYC on the Website

  1. Log In: Access the MEXC official website and log in.
  2. Navigate to KYC: Click on the user icon, then select [Identification].
  3. Verify: Next to “Primary KYC”, click on [Verify].
  4. Enter Information: Select your country/region, ID type, and enter your personal details.
  5. Upload ID: Take and upload clear photos of the front and back of your ID.
  6. Submit for Review: Click [Submit for Review]. The result will be available in 24 hours.

Advanced KYC on the Website

  1. Access KYC Section: Follow the initial steps as in Primary KYC to reach the KYC section.
  2. Start Verification: Next to “Advanced KYC”, click on [Verify] then [Start Verification].
  3. Document Upload: Upload clear photos of your ID as instructed.
  4. Facial Recognition: Perform facial verification as per the on-screen instructions.
  5. Submit and Wait: The verification result will be available within 24 hours.

Primary KYC on the MEXC App

  1. Open App: Log into the MEXC App.
  2. Verify: Tap on the user icon, then [Verify] under “Primary KYC”.
  3. Enter Details: Choose your ID type and enter required details.
  4. Upload ID: Upload photos of your ID.
  5. Submit: Tap [Submit] to complete the process.

Advanced KYC on the MEXC App

  1. Navigate to Advanced KYC: As with primary KYC, tap on [Verify] under “Advanced KYC”.
  2. Complete Identity Verification: Follow prompts to upload ID documents and take a selfie.
  3. Review and Submit: Confirm all details are correct and submit for review.
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Common Issues and Solutions

Before attempting to upload your KYC documents, ensure that your images meet the following criteria:

  • Image Format: Acceptable formats include JPG, JPEG, or PNG.
  • Image Size: The file size must be less than 5 MB.
  • Valid ID: You must use a personal and original ID, such as a driver’s license or passport.
  • Country Restrictions: Your valid ID must be from a country that does not restrict trading on MEXC, as detailed in the MEXC User Agreement, specifically under the section “II. Know-Your-Customer and Anti-Money-Laundering Policy” – “Trade Supervision”.

Troubleshooting Steps

If your documents meet the above specifications and you still face issues, consider the following steps to resolve the problem:

  1. Network Connection: Sometimes, issues may arise due to temporary network problems. Wait a while before attempting to resubmit your KYC application.
  2. Clear Cache: Clear your browser and terminal cache to remove any stored data that may be causing the issue.
  3. Submission Platform: Try submitting your application through both the MEXC website and the mobile app to see if one works better than the other.
  4. Browser Compatibility: Use different browsers to submit your application. Compatibility issues with certain browsers can hinder the upload process.
  5. Update the App: Ensure that your MEXC app is updated to the latest version, as this can resolve many operational bugs.

Conclusion

MEXC was one of the last exchanges to ask their customers to comply with KYC regulations. However, they now require this information mandatorily from all their users. With these guidelines, you can verify your account and unlock all trading and withdrawal functions on the platform.

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