Bitvavo Contact

There are two ways to contact Bitvavo. You can send an e-mail to one of the Bitvavo mail addresses or you can chat by using the LiveChat function located on the Bitvavo website. 

Read along to know exactly how to contact the Dutch exchange Bitvavo. 

Table of Contents

How to contact Bitvavo through livechat?

If you have an urgent question or want a fast response. Bitvavo has the perfect solution, the Bitvavo LiveChat. 

Beware, this LiveChat is not available 24/7. 

You can only chat with Bitvavo in specific time frames and if there are no other customers waiting in queue. 

The Bitvavo LiveChat is available on the following times:

  • Business days: 10:00 – 17:00 (CEST)
  • Weekends: /

How use the LiveChat on Bitvavo?

Contact Bitvavo through LiveChat is a relatively easy process;

1. Go to the official Bitvavo website.

2. Click on ‘Login’ to make the blue ‘Chat’ icon pop-up. This will be located below on the page.

3. Click on the ‘Chat’ button to open the LiveChat.

4. Fill in your details; such as ‘name’, and ’email address’ to start chatting.

5. Go ahead, and ask your question or state your problem.

6. If you cannot chat because the LiveChat is closed, don’t wait and write an e-mail to Bitvavo.

How to email Bitvavo?

Sending an email to Bitvavo can become your last resort. 

If you have questions or comments regarding support, privacy, security or compliance. You can mail to specific e-mail addresses all of Bitvavo. 

Most of the time, questions or comments regarding account access, can be sent to support@bitvavo.comWhen writing the a-mail, include your concern and write as clearly as possible. 
Bitvavo will respond within a day, depending on the subject of the mail and the mail traffic of that particular time. Take note that e-mail support is only available within the following timeframes:
  • Business days: 09:00 – 21:00 (CEST)
  • Weekends: 10:00 – 18:00 (CEST)

How to file a complaint on Bitvavo?

When you have problems, don’t know what to do next or are unsatisfied with Bitvavo’s services, you can file a complaint. 

Write your complaint and sent it to the following e-mail address:

How to contact Bitvavo through phone? 

Unfortunately Bitvavo does not offer customer support via phone. 

The only contact with the Dutch exchange is and can be done through email or livechat! 

Perhaps this will change in the future…

On what social media platforms can we find Bitvavo exchange?

We can find the Dutch exchange Bitvavo on the following social media platforms;

Create Bitvavo account